Specify Description of the memo detail you are creating.The adding credit memo detail window is displayed. Optionally, specify the document that you want to correct with this memo in the Adjusted Document field.From the window that opens, select a sales person. If necessary, click next to the Sales Person field.From the window that opens, select a sales branch. If necessary, click next to the Sales Branch field.Type a free-form description into the Description field.Skip the Document # field as the number will be assigned automatically.From the window that opens, select a customer account for which the memo is created. The adding new credit memo dialog window is displayed. The list of issued credit memos appears on the screen. Open Finance > Documents > Credit Memos.To claim additional bill due to misconfiguration in CloudBlue Commerce.To offset a temp credit for a received payment (Credit Memo).After investigation, the customer is wrong and should be charged: a new Debit Memo can be issued as a manual Billing Order. Misconfiguration of CloudBlue Commerce may lead to the need to correct a Billing Order (since the Invoice is already issued): a new Credit or Debit Memo can be issued.Ī customer initiates a dispute. Such Credit Memos can be removed later by issuing Debit Memos. When a one-time credit for a reseller is approved, a new Credit Memo can be issued.Ī payment from a customer was not actually received yet, and the customer asks to issue a temporary Credit Memo instead of a payment: a new Credit Memo can be issued.
A new Credit Memo can be issued for a delta with the details above.
In case of promotions there may be a need to decrease a subscription’s price. A new Credit Memo can be issued for the account, with details provided why / what invoice / what subscription are adjusted. The following privileges are required to issue Credit or Debit Memos:Ī customer cancels their subscription and asks for a refund. Debit Memo increases a customer’s debt, Credit Memo decreases it.ġ. A customer balance can be adjusted using Credit and Debit Memos. Sometimes there is a need to adjust already issued invoices, create a manual charge or provide a temporary credit for a customer.